The Posh Door Company recommend that all customers please read these terms and conditions carefully before placing any orders on our website. Once you tick the terms and conditions box at the basket, you are understood to have read and accepted these terms and conditions. If you have placed your order via the telephone, or in store you have agreed to these terms and conditions.
 
We & Us refer to The Posh Door Company (www.theposhdoorcompany.com (our site)).
 

DELIVERY OF YOUR GOODS

At The Posh Door Company we promise to provide our customers with a fast & reliable service, so that you can get your doors delivered with confidence. Whether you're choosing internal oak doors, white doors, or buying yourself a new External door for your home, you should be able to order online and  know exactly when and how your doors are going to arrive.Delivering doors isn't easy, and delivering such heavy and fragile items comes at a price. In order for us to deliver our goods to you in the condition you expect, we need to ensure that products are packaged adequately, while providing a delivery service you can trust. Over the past 2 years, we've worked extremely hard with our UK delivery couriers to refine and shape our delivery service from start to finish.That's why we've refined our delivery service and can now offer you more choice than ever before.Order with confidence at The Posh Door Company

We ensure that customers orders are delivered quickly and efficiently within the agreed time frame. Delivering what we promised relies on external factors which may affect delivery, which we cannot be held responsible for, these factors can sometimes be beyond our control.

All external and internal doors are supplied in accordance with BS EN 942:2007 " Timber in joinery general  classification of Timber Quality, all doors must be fitted to the speck of the manufacture. 

Please allow up to a maximum of 28 working days for delivery to be made.

 

For full details of your delivery or the delivery services we can offer, please see our Delivery Service page.

EXTERNAL DOOR DELIVERIES CAN TAKE UP TO 3 WEEKS, PLEASE CALL FOR MORE INFORMATION  ON OUR T&C's. 

 

ONCE AN EXTERNAL DOOR HAS BEEN ORDERED WE WILL CONTACT YOU TO CONFIRM DETAILS.



 

DISCLAIMER

We reserve the right to change prices, specifications and displayed information without prior notice.

We The Posh Door Company have made every effort to ensure that products are shown as true to life as possible, information including images, product descriptions, product specifications and even pricing can only be as accurate as the website, user hardware and user software allows. We recommend that customers with Bespoke products, special order items, or  generally unsure about an answer to a question speak with our team first before ordering. Our friendly experts are on hand 5 days a week to answer all of your questions, so make use of our LiveChat, and  Contact facilities, If your unsure please speak to us before ordering.

Note: all door images generally utilise a standard 1981x762x35mm (78"x30") door as the main product image. This is an industry standard and some slight variation may occur in design for smaller or bigger sizes. 

If the Doors are Bowing twist/cup and warping these are not considered to be defects unless they exceed the following tolerances. Warping: 6mm in the plane of the door itself. Twist/cup: 2mm across the width of the door. Bow: 4mm along the length of the door.

Finally,  we cannot 100% guarantee a colour match for a product from an image that is displayed on our website. Graphics and displays hardware can produce slight variations in colours displayed and it's  difficult to ensure colours are accurately displayed. The appearance of finished & unfinished doors are not warranted in any event. Natural variations of texture or colour of the timber aren't considered as defects.

If your unsure about any of the above information please speak to our team.. 01656 858794

 

WHAT IF AN ITEM IS OUT OF STOCK

In the event that there is a problem with any of the stock items you have ordered, we reserve the right to send you a like for like product of the same value as an alternative.If this happens you will be contacted first. If there isn't any like for like product we can send, we will contact you and make every effort to help find you a suitable alternative option instead, Failing this you will be entitled to a full refund.
 
With our products we often get our shipped items direct from supplier, So we do reply on regular stock updates from our suppliers to make sure our website is accurate as possible. By avoiding disappointment at the checkout, You could contact us before placing your order and we will be happy to check the stock of any items you wish to purchase.

 

PRICING POLICY

All products on The posh door company website are priced in pounds sterling (unless an alternative currency is chosen) and include UK VAT at the current rate. This can be changed to display Euros & GBP by using the toggle switch in the top right of the page.

On The posh door company website contains there is a huge number of high quality products and despite our best efforts there maybe a small possibility that some goods may contain some errors. Whilst we try to make every effort to ensure that mistakes are kept to a minimum, our products are hand-priced, to ensure we offer unbeatable value, but this means there maybe some human error.
 
If you find any information which you believe to be incorrect, please inform our team and we will have the mistake corrected right away.
 
The price of any products will be quoted in your order acknowledgement email, except in cases of obvious error. If a product is incorrectly priced on the website, then we will contact you to notify you of the error, offering a solution to the issue. Where a product's correct price is lower than the price displayed on the website, we will charge the lower amount and reimburse the funds back to your account when dispatching the goods to you. If a product's correct price is higher than the price displayed on the website, then we will contact you with an offer to pay the remaining amount, or will reject the order and reimburse all funds back into your account.
 
Customers are only allocated one discount code per order. Discounts are not applicable for use with sale items which are already discounted/at a reduced price. This applies to all running promotions and discount codes on the website. Due to a different pricing structure issued by The posh door company we cannot accept discount codes with finance orders. If you require more information then please contact us.

 

AVAILABLE PAYMENT METHODS

Payment for all goods can be made by credit or debit card via Klarna, PayPal, Amazon Payments, bank transfer (BACS). All of these options are currently available at the checkout when you have added items into your basket. Please do not email your card details to us. Nobody from The Posh Door Company will ever request details via an email and we are not responsible for the security of your details if they are sent this way. The security of your details is very important to us.
 
If we suspect an order to be fraudulent in any way, then we reserve the right to reject the order. We cannot refund any orders which are flagged by our system as fraudulent and will forward all details to the relevant authorities.
 
Credit card and Identity fraud is illegal and will lead to prosecution in all cases.

Klarna Finance Coming soon......

Your card will be debited when your order is placed and successful, (with the exception of Amazon Payments) as is the case with most other online and high street stores. These funds are subject to the banking system and though we do not receive the funds immediately, we will still honour the order and arrange for dispatch in line with the product lead times on site.

In the unlikely event that we are unable to supply any item, you will be entitled to a full refund to your card for the full value of the order. This refund will be actioned in accordance with or Return & Refund policy

For Deko orders, we only require the chosen deposit to be paid before the order can be processed. Once we dispatch the goods to you the order is marked as fulfilled, your first monthly payment will be approximately 30 days from this date. Full details are given when the order is placed.

For Amazon Payment orders, we will collect payment from your Amazon payment wallet as soon as the items are dispatched.

 

When purchasing goods online from our website, we require all customers to register a few selected details shown on the registration page. These details are used as part of our fraud screening procedures, which all orders are subject to. This helps us to protect both yourself and us from fraudulent transactions and ensures our website is 100% secure. For full details on what information is stored by us please refer to our Privacy Policy.

No card details are ever stored by The Posh Door Company.

 

RETURNS & REFUNDS

Further Information

info@theposhdoorcompany.com is a site owned & operated by The Posh Door Company. We are registered in England and Wales under company number 12040239, our UK VAT number is 325692194 and our registered office is;

The Posh Door Company- 84 New Road, Porthcawl, CF36 5DE

We recommend that all customers take time to carefully read and fully understand their responsibilities with regards to these terms & conditions, as by ordering from our website, you are deemed to have accepted the responsibilities in line with these terms. For more information please click the following link at Returns and Refunds.

If you have a complaint or would like to escalate an issue to the management team at The posh door company, please Contact us and we'll aim to get back to you within 24 hours with a response.

Please feel free to print a copy for your own future reference.


PLEASE NOTE: THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR CONSUMER RIGHTS, COVERED UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS.
 
Copyright The Posh Door Company 
 
If you have any more questions, please don't hesitate to Contact us

 

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