Let's be honest, we don't want you to have to return your items to us, because we want every one of our valuable customers to be 100% satisfied with their Posh Doors products - whether that be as small as one door, or a big order with ten doors. However, with that being said, it would be unrealistic of us to think that absolutely every project goes to plan, 100% of the time. We know that there are many other factors at play when you order online, especially for a home renovation or DIY project. That's why we're fully committed to offering our no-nonsense returns policy on all goods sold online at The Posh Doors.
It's really important to us that you're fully satisfied with your Doors from The Posh Door Company. If you're not totally happy, then you can return it to us, for up to 30 days after you have first received all of the goods.
When returning any products there will be an added cost involved and this will become the responsibility of the customer. There will be a surcharge for any unwanted doors this amount will be depending on the circumstance, your customer care adviser will communicate to you when processing your return. Please note: all fee's will be deducted from your final refund once the goods are safely returned.
You know that you're in safe hands when shopping with The Posh Door Company as you can return any product to us, provided that your products are in a new & unused condition and, wherever possible, within the packaging that they were sent out in.* we will work through your return together to ensure a smooth process, whether that be exchanging or just simply returning products.
In the unlikely event that you're not fully satisfied with your doors from The Posh Door Company purchase, Please email us, make sure to include your order reference number and we'll do our best to ensure that a resolution is reached.
After we receive notice of your wish to return, exchange or cancel your order, we will always respond to your original enquiry within 24 hours. Once we have established how you wish to proceed we can begin the returns & refund process.
We will always provide a full refund whenever the goods arrive back to us. This is because we always check to ensure goods are in a re-sellable condition and can be returned to stock.
If goods are damaged or faulty, then we can exchange or refund the goods. please ensure any damaged or faulty goods within 48hrs.
Under the United Kingdom's Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel your order for any item purchased from The Posh Door Company and receive a full refund (Does not apply to special order items, see above).
Order cancellations must always be made in writing, stating your order reference number, within 30 days of delivery of your full order. This can be sent via email or by post to the address listed below. Once you have requested to cancel your order, goods should be returned to us as noted above under the heading.
Bespoke made-to-order items cannot be cancelled after an order is placed and technical drawings have been signed-off as accepted. This is due to the fact that doors are on an extended manufacturer's lead time and are often shipped from overseas. Once the drawings have been signed off by you, your order is deemed to be accepted and any order cancellations will not be refunded.
The item is your responsibility until it reaches us, for your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods. This ensures that in the unlikely event that the goods returned to us damaged, you are covered with the courier for the full value of the shipment.
After your goods are received or collected (as outlined above), we will be able to process your refund. All refunds will be processed back onto the original payment method within 72 hours. After a refund is processed on our system, you will be emailed written confirmation of the transaction reversal and new order status "Order Refunded". While we aim to process all refunds within 72 hours, please allow up to a further 14 working days for funds to appear in the original payment account.
All credit/debit card refunds are subject to the standard banking process and can therefore take up to 14 working days, dependent on the bank which you use.
For PayPal transactions, once you have received notification that the refund has been processed, please allow 24 hours for the refund to appear back in your PayPal wallet.
None of the above affects your consumer rights, covered under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.