Our Dispatch Promise
At The Posh Door Company, we promise to provide our customers with a fast & reliable service, so that you can get your doors delivered with confidence. Whether you're choosing Internal doors, white doors, buying yourself a new External door or Cladding for your home, you should be able to order online and have complete faith that you know exactly when and how your doors are going to arrive.
Delivering doors isn't easy and delivering such heavy and fragile items comes at a price. In order for us to deliver our goods to you in the condition you expect, we need to ensure that products are packaged adequately, while providing a delivery service you can trust. Over the past 20 years, we've worked extremely hard with our UK delivery couriers to refine and shape our delivery service from start to finish.
That's why we've refined our delivery service and can now offer you more choice than ever before.
EXTERNAL DOOR DELIVERIES CAN TAKE UP TO 3-6 WEEKS, PLEASE CALL FOR MORE INFORMATION ON OUR T&C's.
ONCE AN EXTERNAL DOOR HAS BEEN ORDERED WE WILL CONTACT YOU TO CONFIRM DETAILS.
Order with confidence at The Posh Door Company Limited
In order for us to provide you with the quickest and most reliable delivery services, we use a number of different carriers. The carrier which we use will depend on which delivery zone your delivery postcode falls into and will also depend on which products you are ordering from us. Whilst we stock a huge number of products here within our own warehouse, we also order products from suppliers, meaning they may be dispatched via the supplier on a direct home delivery service. You will always be notified if this is the case. Postage costs and delivery time frames do vary by location and products ordered also. For a full estimate of how much you will pay, please add your products into your basket and proceed to step three of the checkout - delivery.
We use a number of local and national carriers to deliver your goods. These carriers have been hand-picked to offer the very best service possible, at unbeatable value for money. As is the nature of our products, delivering big, heavy & bulky doors can be a difficult task, we've refined who we will work with, to ensure we balance value for money against the service which is provided by the carrier. You can rest assured that your goods are safe in transit with our reliable delivery carriers.
Our Delivery Carriers
· LPD
· XL Joinery
· JBKIND DX
· Weekamp
· DPD
· Fedx
When your order is ready to be dispatched, you will be contacted via a dispatch email/ Call which will contain the delivery date. This email will also include important delivery information, once you have confirmed delivery with the transport team your order will be locked in and the returns T&C's will apply if you require to make any changes. (changes after the doors have been booked in will incur charges as per the returns policy. We recommend all customers familiarise themselves with this information to ensure issues are kept to a minimum on the day.
If you wish to change your delivery date after you have ordered, you must inform us as soon as possible before the goods are sent out for dispatch. If your goods are dispatched and you are not going to be available for delivery, you must inform us so we can make arrangements to change the delivery date. You may be subject to a re-delivery fee if the delivery has been sent out on the carriers vehicle, or if the delivery has already been attempted. Please speak with our customer services team if you're unsure.
All deliveries will be attempted between the hours of 8am - 6pm, unless you have selected a premium service. These services are listed above, with the estimated delivery windows for each service outlined as well. As we use a number of local, national and supplier based carrier services, it may not always be possible for us to provide an exact time for delivery. If you wish to track your delivery after it has been dispatched, please contact our customer services team who will be able to source an estimated time of arrival, or provide you with contact details & a consignment number of the carrier which your delivery has been dispatched with. If we can't provide this information, we will contact the courier ourselves and relay all information back to you.
As is standard in our industry, all couriers are only able to deliver items to the kerbside of your delivery address, and are not permitted to enter your property. Please remember, your delivery may be heavy & bulky, so we recommend that there is adequate help available to bring the delivery indoors. It's entirely possible that your order may be delivered on a large delivery truck, so please do let us know if there are likely to be any access problems, and we can inform the courier that a lighter vehicle is required.
If we are unable to deliver your order because you were not available on the agreed delivery date, or if there is a problem with gaining access to the road/property which we've not been made aware of, you may be liable for a re-delivery fee.
Problems with deliveries are very rare, but because of the nature of the products we ship we always recommend that every customer checks their order when it is delivered for any obvious sign of damage. Our carriers are instructed to allow each customer a 15 minute window in order for them to check goods upon delivery. If you are not fully satisfied with the condition of the goods at the point of delivery, we ask that you mark down on the drivers delivery note that the goods are signed for and received 'damaged'. We understand that damages or issues may not be immediately visible and a thorough check may not be possible in the 15 minute window. So we ask all customers to check goods thoroughly and inform us of any damage or unsuitability within the first 48hours. This should be long enough for you to give the goods a thorough once over and identify any problems.
This will allow us to quickly rectify any problems and ensure that replacements can be issued.
We sell the highest quality products Although we have 100% confidence in the quality of our doors, there are sometimes occasions where problems may arise with a fitted door, which could be down to a manufacturing issue or an installation issue.
In the event that this happens, we will carry out a full investigation on the problem, In some cases we may request to carry out a site inspection at the property. We advise that after installation, should any problems occur with the product, you get in touch with our Customer Care Team at The Posh Door Company.
Planning your job & booking tradespeople
We strongly advise against pre-booking tradespeople/fitters to complete a job involving your goods until after you have received the delivery. We cannot be held responsible for any costs incurred by you due to delays in shipping, faults or damages. We encourage all customers to order well in advance if you are working to project schedules and completion times. This allows us and you plenty of time to remedy any potential issues before any potential deadlines are missed.
Delivery addresses & fraud protection
As an Internet retailer, we must always be vigilant when it comes to identity fraud. As such all customer orders are fraud screened for security reasons, including delivery and billing addresses. When a particular transaction is flagged by our fraud security system, we may need to contact customers for extra information. Please do not worry, this is to make sure that you are 100% who you say you are. It's there for your protection!
Because all customer orders are fraud screened against the details which you provide us when ordering online, we are unable to dispatch any goods to an alternative address after an order is placed. If you cannot accept delivery at your given delivery address, please contact us to discuss what options are available to you. We may in some cases require you to re-place your order at the new delivery address, and your initial order will be cancelled and refunded immediately.
It's really important to us that you're fully satisfied with your Doors from The Posh Door Company. If you're not totally happy, then you can return it to us, for up to 30 days after you have first received all of the goods.
When returning any products there will be an added cost involved and this will become the responsibility of the Customer, There will be a surcharge for any unwanted doors this amount will be depending on the circumstance, your customer care adviser will communicate to you when processing your return. Please note: all fee's will be deducted from your final refund once the goods are safely returned.
You know that you're in safe hands when shopping with The Posh Door Company as you can return any product to us, provided that your products are in a new & unused condition and, wherever possible, within the packaging that they were sent out in.* we will work through your return together to ensure a smooth process, whether that be exchanging or just simply returning products.
In the unlikely event you're not fully satisfied with your doors from The Posh Door Company purchase, please email us with the following information: Ref number, Name, and exchange or return information.
Cancellations
After we receive notice of your wish to return, exchange or cancel your order, we will always respond to your original enquiry within 24 hours. Once we have established how you wish to proceed we can begin the returns & refund process.
We will always provide a full refund whenever the goods arrive back to us. This is because we always check to ensure goods are in a re-sellable condition and can be returned to stock.
If goods are damaged or faulty, then we can exchange or refund the goods. please ensure any damaged or faulty goods within 48hrs.
Under the United Kingdom's Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel your order for any item purchased from The Posh Door Company and receive a full refund (Does not apply to special order items, see above).
Order cancellations must always be made in writing, stating your order reference number, within 30 days of delivery of your full order. This can be sent via email or by post to the address listed below. Once you have requested to cancel your order, goods should be returned to us as noted above under the heading.
Bespoke made-to-order items cannot be cancelled after an order is placed. technical drawings are sometimes needed and will also need to be signed-off. This is due to the fact that doors are on an extended manufacturer's lead time and are often shipped from overseas. Once the drawings or email of confirmation have been signed off by you, your order is deemed to be accepted and any order cancellations will not be refunded. these included the following. LPD, DEANTA, JBKIND, WEEKAMP AND MANY MORE. if you are uncertain of the process please call and we will be happy to help.
Your Refund
The item is your responsibility until it reaches us, for your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods. This ensures that in the unlikely event that the goods returned to us damaged, you are covered with the courier for the full value of the shipment.
After your goods are received or collected (as outlined above), we will be able to process your refund. All refunds will be processed back onto the original payment method within 72 hours. After a refund is processed on our system, you will be emailed written confirmation of the transaction reversal and new order status "Order Refunded". While we aim to process all refunds within 72 hours, please allow up to a further 14 working days for funds to appear in the original payment account.
All credit/debit card refunds are subject to the standard banking process and can therefore take up to 14 working days, dependent on the bank which you use.
For PayPal transactions, once you have received notification that the refund has been processed, please allow 24 hours for the refund to appear back in your PayPal wallet.
None of the above affects your consumer rights, covered under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.None of the above affects your consumer rights, covered under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations!