Our Dispatch Promise

 

Our Dispatch Promise

At The Posh Door Company, we promise to provide our customers with a fast & reliable service, so that you can get your doors delivered with confidence. Whether you're choosing Internal doors, white doors, buying yourself a new External door or Cladding for your home, you should be able to order online and have complete faith that you know exactly when and how your doors are going to arrive.

Delivering doors isn't easy, and delivering such heavy and fragile items comes at a price. In order for us to deliver our goods to you in the condition you expect, we need to ensure that products are packaged adequately, while providing a delivery service you can trust. Over the past 2 years, we've worked extremely hard with our UK delivery couriers to refine and shape our delivery service from start to finish.

That's why we've refined our delivery service and can now offer you more choice than ever before.

EXTERNAL DOOR DELIVERIES CAN TAKE UP TO 3 WEEKS, PLEASE CALL FOR MORE INFORMATION  ON OUR T&C's. 

ONCE AN EXTERNAL DOOR HAS BEEN ORDERED WE WILL CONTACT YOU TO CONFIRM DETAILS.

Order with confidence at The Posh Door Company Limited

 


 

Our Carriers

In order for us to provide you with the quickest and most reliable delivery services, we use a number of different carriers. The carrier which we use will depend on which delivery zone your delivery postcode falls into and will also depend on which products you are ordering from us. Whilst we stock a huge number of products here within our own warehouse, we also order products from suppliers, meaning they may be dispatched via the supplier on a direct home delivery service. You will always be notified if this is the case. Postage costs and delivery time frames do vary by location and products ordered also. For a full estimate of how much you will pay, please add your products into your basket and proceed to step three of the checkout - delivery.

We use a number of local and national carriers to deliver your goods. These carriers have been hand-picked to offer the very best service possible, at unbeatable value for money. As is the nature of our products, delivering big, heavy & bulky doors can be a difficult task, we've refined who we will work with, to ensure we balance value for money against the service which is provided by the carrier. You can rest assured that your goods are safe in transit with our reliable delivery carriers.

Our Delivery Carriers

JBKIND  DX  

 

Choose your own delivery service

a choice of different delivery services when ordering on our website, each with their own benefits. This means that when you're ordering from us, you know that you can specify exactly when and how you receive your new doors. We have worked closely with our couriers to ensure that we're offering the best possible services at value for money prices.

United Kingdom

Delivery Service

Time (Working Days)

Delivery Time Slot

Mon - Fri | Choose a delivery day

3-5 days

Delivery window 8am - 6pm

Mon - Fri | Special delivery

1-2 days

Delivery window 8am - 6pm

Please bear in mind that all delivery services will need to account for the product delivery lead times as well. As an example - if your product is on a 3-5 working day delivery lead time, then your earliest date available for delivery will be 5 days away, unless a next day shipping option is available on that product.

Monday - Friday | Choose a delivery day

This is our standard economy delivery service. Your order will be dispatched for delivery on the day which you choose at the checkout. As this is a 3-5 working day service you won't be able to select a delivery date for sooner than that. This service is our lowest priced delivery service and your delivery window will be anytime between 8am - 6pm on your chosen delivery day.

Monday - Friday | Next day / Same day dispatch

This is our premium express delivery service. Provided your order is placed before the daily dispatch cut-off of 11am on a weekday, then your order will be dispatched the next day, for delivery the following working day. This is a premium service designed for those customers where speed is essential and you cannot wait to receive the products. This service uses a delivery window of between 8am - 6pm the next working day. We also offer Next Day Direct Home Delivery services from a variety of our suppliers, which means your products will be delivered by them. This can be selected at checkout and has a daily cut-off of 10:00am.

Price-On-Application Delivery Services

The following services are also available on a price-on-application basis. Please contact us should you require these adding to your order.

 

 

Important Delivery Information

When your order is ready to be dispatched, you will be contacted via a dispatch email which will contain both your chosen delivery service info and the chosen delivery date. This email will also include important delivery information, some of which is listed below. We recommend all customers familiarise themselves with this information to ensure issues are kept to a minimum on the day.

If you wish to change your delivery date after you have ordered, you must inform us as soon as possible before the goods are sent out for dispatch. If your goods are dispatched and you are not going to be available for delivery, you must contact us to inform us so we can make arrangements to change the delivery date. You may be subject to a re-delivery fee if the delivery has been sent out on the carriers vehicle, or if the delivery has already been attempted. Please speak with our customer services team if you're unsure.

On the day of your delivery

All deliveries will be attempted between the hours of 8am - 6pm, unless you have selected a premium service. These services are listed above, with the estimated delivery windows for each service outlined as well. As we use a number of local, national and supplier based carrier services, it may not always be possible for us to provide an exact time for delivery. If you wish to track your delivery after it has been dispatched, please contact our customer services team who will be able to source an estimated time of arrival, or provide you with contact details & a consignment number of the carrier which your delivery has been dispatched with. If we can't provide this information, we will contact the courier ourselves and relay all information back to you.

As is standard in our industry, all couriers are only able to deliver items to the kerbside of your delivery address, and are not permitted to enter your property. Please remember, your delivery may be heavy & bulky, so we recommend that there is adequate help available to bring the delivery indoors. It's entirely possible that your order may be delivered on a large delivery truck, so please do let us know if there are likely to be any access problems, and we can inform the courier that a lighter vehicle is required.

If we are unable to deliver your order because you were not available on the agreed delivery date, or if there is a problem with gaining access to the road/property which we've not been made aware of, you may be liable for a re-delivery fee.

Checking your goods

Problems with deliveries are very rare, but because of the nature of the products we ship we always recommend that every customer checks their order when it is delivered for any obvious sign of damage. Our carriers are instructed to allow each customer a 15 minute window in order for them to check goods upon delivery. If you are not fully satisfied with the condition of the goods at the point of delivery, we ask that you mark down on the drivers delivery note that the goods are signed for and received 'damaged'. We understand that damages or issues may not be immediately visible and a thorough check may not be possible in the 15 minute window. So we ask all customers to check goods thoroughly and inform us of any damage or unsuitability within the first 24 hours. This should be long enough for you to give the goods a thorough once over and identify any problems.

This will allow us to quickly rectify any problems and ensure that replacements can be issued.

We're on your side

We sell the highest quality products Although we have 100% confidence in the quality of our doors, there are sometimes occasions where problems may arise with a fitted door, which could be down to a manufacturing issue or an installation issue.

In the event that this happens, we will carry out a full investigation on the problem, In some cases we may request to carry out a site inspection at the property. We advise that after installation, should any problems occur with the product, you get in touch with our Customer Care Team at The Posh Door Company.

 

Planning your job & booking tradespeople

We strongly advise against pre-booking tradespeople/fitters to complete a job involving your goods until after you have received the delivery. We cannot be held responsible for any costs incurred by you due to delays in shipping, faults or damages. We encourage all customers to order well in advance if you are working to project schedules and completion times. This allows us and you plenty of time to remedy any potential issues before any potential deadlines are missed.

Delivery addresses & fraud protection

As an Internet retailer, we must always be vigilant when it comes to identity fraud. As such all customer orders are fraud screened for security reasons, including delivery and billing addresses. When a particular transaction is flagged by our fraud security system, we may need to contact customers for extra information. Please do not worry, this is to make sure that you are 100% who you say you are. It's there for your protection!

Because all customer orders are fraud screened against the details which you provide us when ordering online, we are unable to dispatch any goods to an alternative address after an order is placed. If you cannot accept delivery at your given delivery address, please contact us to discuss what options are available to you. We may in some cases require you to re-place your order at the new delivery address, and your initial order will be cancelled and refunded immediately.

 

 

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